Walnut
FAQ
General
General questions about Arbor Cases and Arbor Cases products
Are Arbor cases drop proof?
Being made of natural materials, your Arbor case may not survive an impact.
Your ArborCases case will protect your phone from normal wear and tear but is not guaranteed against drops of any kind. However, we do offer our Arbor Case Replacement Program where you can get 50% off a new case if you break yours for any reason at any time.
Although we cannot guarantee it, there have been numerous incidents where iPhones have been saved by our case. In fact, we do not know of a single incident where an iPhone has broken in our case.
Think of it as a helmet. : )
What kind of Wood do you use?
We use only FSC certified wood suppliers and our types vary from domestic Walnut to exotic Wenge. The walnut cases started off using Arther the walnut tree (see his story here) We are always looking for natural fallen trees with a story and will add them to production process when we can.
How can I customize my case?
Please follow the instructions on the individual products custom product page where you will find detailed instructions and templates.
What is the finish you use on the cases?
We hand rub 3 coats of our custom natural oil/wax blend with 8 hours between coats. This brings out the luster of the grain and also enables you to feel the natural material for what it is.
It is extremely labor intensive but believe me you will feel the difference!
Can I use 3rd party headphones/docks with your case?
In general probably not. Our headphone hole diameter is approximately .3 inches and will easily fit the apple headphones.
If you would like to use larger headphones you can simply use an adapter which can be readily found for under $10. We recommend searching "iPod Headphone Adapter" on amazon.com.
Most docks probably will not work with any hard case by any brand including Arbor Cases. There are also some adapters available called "dock extenders".
How will my case wear over time?
You can expect the case to wear gracefully like fine, hand-oiled furniture.
The oils from your hand will polish your case as a result of the natural oil and wax finish.
How and where are Arbor Cases products made?
All grove products are made in Omaha, Nebraska on Arbor street by us.
We use high tech machinery combined with a lot of old fashioned hand work.
What can I not get custom laser engraved?
We cannot laser engrave anything that violates trademark or copyright law.
This means no company logos (unless it is your own company), sports teams, college logos, and other people's art to name a few.
Your artwork must be your own or by written permission from the original artist.
We will assume no liability for any trademark or copyright infringement disputes.
Do you offer a screen protector?
We do not include a screen protector because we don’t believe in them. Apple will no longer carry them in their stores and neither will we.
Do you send out products for review?
Sometimes!
Please contact us at BillVDP@arborcases.com with your company name, website, address, and the product you are interested in, and we will add you to our list of potential review sites.
Thank you for your interest!